Privacy Policy

Savy & Sons respects the privacy of customers, property owners, commercial clients, municipal representatives, facility managers, vendors, subcontractors, website visitors, and all other individuals who interact with our company, websites, forms, advertisements, communications, and services.

This Privacy Policy explains how we collect, use, disclose, protect, retain, and otherwise process information when you visit our websites, submit a form, request a quote, call us, email us, schedule a consultation, communicate with our team, engage us for services, interact with our advertisements, or otherwise provide information to Savy & Sons.

By using our websites, submitting information to us, requesting service, communicating with us, or interacting with our digital properties, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended to apply to our online and offline business operations, including commercial sewer services, trenchless pipe rehabilitation, waterproofing, coatings, linings, infrastructure restoration, media blasting, water and wastewater rehabilitation, inspections, emergency services, and related services.

We may collect information directly from you, automatically through your use of our websites and digital systems, from service providers, from advertising platforms, from business partners, from public sources, and from communications with your organization.

The types of information we may collect include the following.

We may collect information in several ways, including:

• When you submit a website form.
• When you call, email, text, or otherwise contact us.
• When you request a quote, estimate, consultation, inspection, or service.
• When you schedule an appointment.
• When you engage us for work.
• When you interact with our advertisements.
• When you visit or navigate our websites.
• When you respond to our communications.
• When your company, employer, property manager, general contractor, consultant, or representative provides information to us.
• When third-party platforms provide analytics, advertising, tracking, or lead information.
• When information is available from public records, business directories, municipal documents, permitting systems, procurement portals, or other lawful public sources.

We may use the information we collect for lawful business purposes, including the following:

Our websites may use cookies, pixels, scripts, tags, local storage, session replay tools, analytics tools, call tracking, form tracking, advertising identifiers, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.
• Improve website performance.
• Understand visitor behavior.
• Measure advertising effectiveness.
• Track form submissions and phone call leads.
• Prevent fraud, spam, or abuse.
• Remember preferences.
• Improve content and usability.
• Support remarketing or advertising campaigns where permitted by law.

Some tracking technologies may be provided by third parties, including analytics providers, advertising networks, search engines, social media platforms, call tracking providers, hosting providers, CRM providers, security providers, and website performance tools.

You can control cookies through your browser settings. Blocking cookies may affect website functionality. Some browsers or extensions also allow opt-out preference signals. Where applicable law requires us to honor legally recognized opt-out preference signals, we will do so.

We may use Google Analytics, Google Ads, Meta, LinkedIn, Microsoft Advertising, call tracking providers, CRM tools, and similar platforms to measure website traffic, advertising performance, form submissions, calls, and user engagement.

These platforms may collect or receive information from our websites and other online sources and may use that information according to their own privacy policies and terms.

Savy & Sons does not control all data practices of third-party platforms. Visitors should review the privacy policies and settings provided by those third-party services.

We do not sell personal information for direct monetary payment. However, certain privacy laws define "sale," "sharing," or "targeted advertising" broadly and may include some advertising, analytics, or tracking activities.

We may disclose information to the following categories of recipients for lawful business purposes.

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may vary depending on the type of information and the reason it was collected. We may retain information for service records, project documentation, warranties, billing, accounting, insurance, legal compliance, dispute resolution, safety, regulatory, tax, audit, cybersecurity, and business continuity purposes.

When information is no longer reasonably necessary, we may delete, de-identify, aggregate, archive, or securely retain it according to our internal practices and legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include access controls, secure hosting, password protections, vendor controls, encryption where appropriate, system monitoring, malware protections, backups, administrative procedures, and employee or contractor access limitations.

No website, network, database, transmission, or storage system is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, lost, or misused. You are responsible for using caution when submitting information online and for avoiding the submission of unnecessary sensitive information through general website forms.

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These rights may include the right to:

• Confirm whether we process your personal information.
• Access personal information we maintain about you.
• Correct inaccuracies in your personal information.
• Delete personal information, subject to legal exceptions.
• Obtain a copy of your personal information in a portable format.
• Opt out of targeted advertising.
• Opt out of the sale of personal information, as defined by applicable law.
• Opt out of profiling that produces legal or similarly significant effects.
• Appeal a denied privacy request.
• Withdraw consent where processing is based on consent.
• Limit certain uses of sensitive personal information where applicable.

These rights are not absolute. We may deny or limit a request where permitted by law, including where fulfilling the request would interfere with legal compliance, security, fraud prevention, contractual obligations, service delivery, internal operations, insurance requirements, dispute resolution, records retention, or the rights of others.

Connecticut residents may have rights under the Connecticut Data Privacy Act, depending on whether the law applies to the relevant processing activity.

Connecticut residents may request to access, correct, delete, or obtain a copy of certain personal data. Connecticut residents may also have the right to opt out of the sale of personal data, targeted advertising, and certain profiling activities.

To exercise these rights, contact us at:

We may need to verify your identity before fulfilling a request. We may ask for information reasonably necessary to confirm that you are the person about whom we collected information or that you are authorized to act on that person's behalf.

We will respond to verified consumer requests within the time required by applicable law. If we deny a request, you may appeal by contacting us using the same contact information and clearly stating that you are appealing a privacy rights decision.

We do not sell personal information for money. However, some analytics, advertising, remarketing, or tracking activities may be considered a "sale," "sharing," or "targeted advertising" under certain privacy laws.

Where required by applicable law, you may opt out of the sale of personal information, targeted advertising, or certain sharing activities.

To submit an opt-out request, contact us at frontdesk@savyandsons.com with the subject line "Privacy Opt-Out Request."

You may also use browser-based privacy controls or opt-out preference signals where supported and legally required. Because these signals are browser- and device-specific, you may need to enable them separately on each browser or device you use.

If you provide your email address or phone number, we may use it to respond to your inquiry, schedule service, provide updates, send estimates, communicate about projects, follow up on open opportunities, or send business-related communications.

If you consent to receive marketing emails or text messages, you may opt out as instructed in the message or by contacting us directly.

Opting out of marketing communications does not prevent us from sending transactional, service-related, safety-related, billing, legal, or project-related communications.

Our websites and services are intended for adults, property owners, commercial clients, municipal contacts, business representatives, and service decision-makers. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.

Our websites may contain links to third-party websites, platforms, videos, maps, social media pages, review sites, payment systems, or other external resources.

We are not responsible for the privacy practices, security, content, terms, or policies of third-party websites or services. Visiting third-party websites is at your own discretion, and you should review their privacy policies before providing information.

If you interact with Savy & Sons on social media, review sites, public forums, or other public platforms, your information may be visible to others according to the settings and policies of those platforms.

We may view, respond to, share, or use publicly available comments, reviews, testimonials, posts, tags, photos, or other public content for customer service, marketing, quality control, or business purposes where permitted by law.

Do not post confidential, sensitive, proprietary, safety-critical, or private information in public comments or social media messages.

In connection with our services, we may collect or create photographs, videos, CCTV footage, pipe inspection recordings, site condition documentation, reports, diagrams, repair records, before-and-after images, and other project materials.

These materials may be used for estimating, diagnostics, project performance, quality control, warranty records, safety documentation, insurance, training, internal review, legal compliance, customer communication, and business operations.

We may use project images or descriptions for marketing, education, portfolio, case study, or website purposes when appropriate and where permitted by law or contract. We will not intentionally publish confidential project information, private personal information, sensitive security details, or restricted facility information without appropriate authorization.

Commercial, municipal, industrial, institutional, and contractor clients should notify us in writing of any site-specific confidentiality, security, photography, access, or publication restrictions before work begins.

In some cases, clients, vendors, contractors, or project stakeholders may provide business, technical, operational, infrastructure, facility, procurement, or project information that is confidential or sensitive.

Savy & Sons handles such information according to applicable contracts, project requirements, legal obligations, and reasonable business practices. This Privacy Policy does not replace any separate written confidentiality agreement, nondisclosure agreement, master service agreement, purchase order terms, bid terms, municipal procurement rules, or project-specific contract terms.

Some projects, especially municipal, public-sector, utility, school, infrastructure, or government-funded projects, may involve public records, bid documents, permitting records, inspection records, meeting records, payment records, or other materials that may be subject to public disclosure laws.

Savy & Sons is not responsible for disclosures made by public agencies, municipalities, utilities, project owners, general contractors, engineers, procurement systems, or other third parties under public records laws or similar legal obligations.

Savy & Sons is based in the United States and primarily serves customers in Connecticut and nearby markets. Our websites and services are intended for use in the United States.

If you access our websites from outside the United States, you understand that your information may be collected, processed, stored, and used in the United States, where privacy laws may differ from those in your location.

Some browsers provide "Do Not Track" settings. There is no uniform industry standard for responding to Do Not Track signals.

Where applicable law requires recognition of specific opt-out preference signals, we will make reasonable efforts to honor legally required signals. Otherwise, our websites may not respond to Do Not Track settings.

You are responsible for providing accurate, current, and complete information when submitting forms, requesting services, communicating with us, or engaging us for work.

Savy & Sons is not responsible for delays, failed communications, incorrect estimates, project issues, or service limitations resulting from inaccurate, incomplete, outdated, or misleading information provided by you or by someone acting on your behalf.

Where permitted by applicable law, you may authorize another person or entity to submit a privacy request on your behalf.

We may require proof of authorization and may also require you to verify your identity directly with us before fulfilling a request submitted by an authorized agent.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

However, certain information may be necessary to provide services, respond to requests, prepare estimates, communicate with you, complete projects, comply with laws, or maintain business records. If you ask us to delete or restrict information that is necessary for those purposes, we may be unable to provide some services or complete certain requests.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations.

The updated version will be posted on our website with a revised effective date. Your continued use of our websites or services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

If you have questions about this Privacy Policy, want to exercise a privacy right, want to submit an opt-out request, or want to appeal a privacy rights decision, contact us at: